Support for Cash in Transit processes

The operation and development of 4mPower Guard system at IMPEL began with the implementation of the system at Brinks C.L. In late 2012, Brinks was acquired by IMPEL. The functional uniqueness of 4mPOWER Guard solution made IMPEL decide to maintain the system and expand it further. In 2011, Brinks C.L. made a decision about the support of CIT (Cash In Transit) processes by using advanced tools. Softline Poland was selected as a provider of mobile solutions supporting the work of guards, dispatchers, and management staff.

The purpose of 4mPower Guard system implementation

When launching the implementation project for the mobile system supporting CIT processes the following objectives were set:

  • Automation of the work planning process
  • Supervision of the deposits flow
  • On-line sending of information – Direct Credit
  • Automation of the deposit receipt process
  • Quality control for the work of guards
  • Ongoing monitoring of the status of tasks and deposits
  • Increased quality of services

Meeting of these objectives would contribute to a radical improvement of processes concerning the escorting of high value goods.

Project schedule

The project for 4mPower Guard implementation began in December 2011. The schedule consisted of 4 stages.

The first stage consisted of the analysis of processes at Brinks C.L. Then the first version of the system technical documentation was developed allowing the implementation of the system in a basic version for the purposes of a pilot run.

The implementation of 4mPower Guard system was carried out in the second stage. After testing the basic version of the system, training was carried out for employees of selected Brinks C.L. subsidiaries for the purpose of launching the pilot run.

A pilot was launched in the third stage of the project whose aim was to verify the correctness of the implementation of business processes in the 4mPower Guard system. Based on information collected from employees participating in the pilot project, the system analysis was carried out again. The analysis resulted in the development of a new version of the documentation clarifying the system functionalities and taking into account the comments of the system users.

In the fourth step was to implement the final version of 4mPower Guard. All Brinks C.L. employees were trained – guards, dispatchers, management staff. The production launch of the system took place on July 01, 2012.

How the objectives of the 4mPower Guard system were met

Objectives set at the beginning of the project were met in the following way:

  • The automation of the work planning process – implemented by:
    • Automatic scheduling of services included in the schedule
    • Validation of scheduled tasks (due to certain legal conditions)
    • Visualization of addresses of the tasks planned on the map – the dispatcher can optimize routing
  • Supervision of the deposits flow – carried out by:
    • Scheduling the tasks for guards
    • Continuous view of performed tasks
    • Continuous view of time and location of: receipt, transfer and release of the deposit in the management system
  • Forwarding the deposit receipt notifications on-line – Direct Credit – carried out by:
    • Information about the deposit entered in the mobile system
    • Forwarding of information on the receipt immediately after the deposit is received
    • The capability to provide the customer with information about the deposit receipt
  • Automation of the deposit receipt process — carried out by:
    • Improving the process of entering the information on the deposit (based on the scanned code)
    • Automatic generation and printing of the shipper report by the mobile system
  • Quality control of work – carried out by:
    • Continuous view of information about the time and location of the tasks performed
    • On-line validation of the work of guards
    • The capability to generate reports (including the analysis of routes at the scheduled time, service delivery time)

Benefits of the project

More than 100 escort teams use the mobile system every day. Dozens of dispatchers and management staff work in the management system. Dispatchers plan the work for several/dozen routes daily in a dozen of subsidiaries. Information on the implementation of online services is transmitted from the mobile application to the central system. Tens of thousands of services are carried out in the system monthly.

The implementation of 4mPower Guard system also means:

  • Automation of service ordering
  • Monitoring the implementation
  • Standardization of processes
  • Optimization of the flow of information
  • Systematization and centralization of data access

Building of a system for customers carried out already for IMPEL was the next stage in the handling of CIT processes.